Legal & Data
Privacy Policy
When you give us your cargo information and contact information, we will only use it for quotation, warehousing, transportation, customs clearance, delivery and necessary communication. Here's what we collect, why we collect it, who we share it with, and how you can contact us for deletion or correction.
Key points
Reading tips
Here we focus on three things: what information we collect, why we use it, and how you can request to view or correct it. Logistics business requires cooperation with carriers, customs brokers, and delivery parties, so necessary data will flow during the transportation process.
No. 1
Scope of application
This policy applies to cross-border logistics services provided by SZX Express through szxexpress.com, mobile pages, quotation forms, customer service emails and other online channels. Services include parcel forwarding, international express delivery, air freight forwarding, ocean freight forwarding, warehousing operations and customs clearance assistance.
If a destination country or region has additional privacy rules, we will handle it in accordance with the applicable requirements in actual services.
No. 2
What information we collect
We may need you or your supplier to provide necessary information for quotation, warehousing, shipment and customs clearance. Without one key piece of information, price, timeliness or customs clearance judgments may be inaccurate.
Information sources include: forms and emails you actively fill out, cargo information provided by suppliers or agents, access data automatically recorded by the system, and necessary status returned by payment or shipping services.
- Contact information: name, phone number, email, sending address, receiving address.
- Goods information: product name, quantity, weight, size, material, usage, declared value, HS coding and packaging status.
- Customs clearance or verification information: May include ID number, tax ID number, company information or authorization documents when required by regulations.
No. 3
Why we use this information
We use this information to complete price checking, route matching, warehouse receipt, verification and packaging, document making, customs declaration and clearance, cost settlement, track notification and exception handling.
If the information is to be used for a new purpose not stated in this policy, we will explain the reasons and obtain your consent when required by applicable law.
No. 4
Information Sharing and Disclosure
Cross-border logistics must be collaborative. We may provide necessary information to carriers, air or sea freight forwarders, warehouses, customs brokers, customs agencies, destination country delivery partners, payment service providers and IT service providers.
We only share the information necessary to complete the service. We will not sell your personal information to unrelated third parties.
When disclosure is legally required by laws, regulations, courts, customs, regulatory agencies or government departments, additional consent may not be required.
No. 5
Cross-border data transfer
When your goods are sent overseas, the receiving information, cargo information and customs clearance information may be transmitted to the destination country or region. Local data protection rules may differ from those in China or your region.
We will take reasonable protective measures, such as restricting access rights, only transmitting necessary fields, retaining operation records, and requiring partners to assume confidentiality and security obligations.
No. 6
Your Rights
To the extent permitted by applicable law, you may make these requests to us.
Please contact us via email on this page. In order to confirm that the request comes from the person or an authorized person, we may need to verify necessary information first.
- View: Find out what information we hold about you.
- Correction: Request correction when errors in name, address, phone number, and cargo information are found.
- Deletion: Request to delete information when it does not affect legal obligations, accounting records or logistics services being performed.
- Restriction or withdrawal: Restriction of processing where applicable, or withdrawal of consent for non-essential purposes.
No. 7
Shelf life and safety
We only retain information for as long as necessary to complete the service, process a sale, satisfy financial tax records, customs filings, or legal requirements. After the necessary period, access will be restricted by deletion, anonymization or archiving.
We use access controls, permission classification, encrypted transmissions, log auditing, and vendor management to reduce the risk of data leakage, misuse, or unauthorized access.
No. 8
Contact us
If you have questions about this policy, the handling of personal information, or your data rights, please contact SZX Express via email on this page.
We will respond within a reasonable period of time. Complex requests may take more time and we will indicate the estimated progress.
No. 9
Policy Update
We may update this policy due to changes in business processes, system tools, partners, or legal requirements. The latest version will be posted on this page with the effective date.
If the changes will significantly affect your rights or information usage, we will try our best to remind you through website announcements, emails or other appropriate means.
No. 10
Website Analytics and Ad Tracking
When you visit the website, we may use analytical tools, cookies, pixel tags and similar technologies to understand page performance, detect faults, and measure advertising effectiveness.
You can learn more details in the Cookie Statement and manage non-essential tracking through cookie settings or browser settings.
- Google Analytics: counts visits, page paths, source channels, and session performance.
- Microsoft Clarity: Understand interface interactions with heatmaps and session recordings, not used to record passwords or payment information.
- Hotjar or similar feedback tool: Collect page feedback and anonymize interaction data.
- Google Ads, Meta, etc. Ad tags: Used for conversion measurement, ad optimization, and remarketing.